Published: San Antonio Business Journal
Date: July 15, 2011

CPS Energy customers have ranked the utility as one of the best in customer satisfaction in the United States, according to J.D. Power and Associates.

CPS Energy ranked second behind Oklahoma Gas and Electric among large utilities in the South region in the 2011 Electric Utility Residential Customer Satisfaction Study. This year’s ranking is an improvement from CPS Energy’s No. 3 spot in 2010.

The J.D. Power study measures overall customer satisfaction based on six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service. The study was conducted from July 2010 through May 2011. Industry-wide, residential customer satisfaction averaged 628 on a 1,000-point scale. CPS Energy ranked 667 on the scale. The utility improved customer satisfaction with respect to communications and corporate citizenship.

“CPS Energy continuously strives for excellence in customer service, and this report indicates that we are definitely moving in the right direction,” says Maria Koudouris, vice president customer service and solutions for CPS Energy. “This is a strong indication that our efforts have not gone unnoticed. We are proud of this achievement and will continue to look for proactive ways we can increase value in the services we provide to our customers.”

CPS Energy provides service to 717,000 electric customers and 325,000 natural gas customers in the San Antonio area. The utility ranks among the nation’s lowest-cost energy providers while ranking No. 1 in wind-energy capacity among municipally owned utilities.